Matthew Jackson
Product Support | Technical Support - Passionate about scaling technical support processes and providing a best-in-class customer product experience
- Role
- Product Support Engineer 3 at Samsara
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Experience
Product Support Engineer 3
Feb 2023 — Present
Manage communications, identify, and drive the resolution of complex technical issues.Analyze product support trends and partner with the R&D team to build a world-class customer solution.Serve as the company subject matter expert and educator to our Global Technical Support team.Work closely with engineering and product to manage and resolve product issues.
Education
Purdue University
Bachelor of Science (B.Sc.), Earth Space Science
2007 — 2012
Texas A&M University
Master’s Degree, Geology
2014 — 2017
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