Matthew J D Powell
Vice President of Operations @Berlitz Canada
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WORK HISTORY
Vice President of Operations @Berlitz Canada
CA
ResponsibilitiesOperations Management, P&L tasks, Payroll, Recruiting, Training and Coaching for CanadaSummary1. Sales: To build, lead and motivate sales team to achieve and exceed sales targets and KPIs as set out by the company.2. Customer Management: To ensure the Customer Management team of the country delivers proper customer care and that the overall quality of the Berlitz customer experience is of a high quality.3. Key stakeholder communications: To maintain a clear understanding of customer needs / preferences, threats and opportunities in the external environments and keep Management and the Operation team informed.4. Training: To identify training needs and to provide / arrange regular training sessions / refreshment training sessions to the Operation team. To ensure that staff is fully equipped with the necessary skills and knowledge to succeed.
EDUCATION
University of Derby
Bachelor of Arts - BA, Popular Music and Music Technology
ABOUT MATTHEW J D POWELL
With years of international experience in language training and a strong background in both consumer and corporate sales, I specialize in helping individuals become confident multilingual communicators.I design personalized language programs for both individuals and companies, combining cultural insight with practical, results-driven teaching methods.My sales expertise spans managing key accounts, developing new business opportunities, and delivering profitable results. Whether working on national contracts or leading language training initiatives, I bring a customer-first approach and a passion for cross-cultural communication.Key Strengths:Consistently exceed performance and revenue targetsSkilled in territory management and strategic account growthExperienced in responding to RFI, RFQ, and RFPsProven track record in Canadian and global marketsLet’s connect—I\'d love to help you or your team grow in language ability and confidence.
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