Matthew Hughes
Technical Account Manager @Mastercard Dynamic Yield
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WORK HISTORY
Technical Account Manager @Mastercard Dynamic Yield
New York, NY, US
Serve as the primary technical advisor for enterprise clients, guiding onboarding, integrations, and long-term adoption of personalization solutions.Collaborate with product, engineering, and development teams to translate business needs into technical requirements and deliver tailored solutions.Resolve complex technical issues end-to-end while maintaining clear communication and building client trust.Develop resources such as documentation and best practices to empower clients and improve internal workflows, while partnering with cross-functional teams to drive product enhancements and maximize platform value.
EDUCATION
The University of Texas at Austin
Certification, UI/UX Design and Front End Web Development, Web Page, Digital/Multimedia and Information Resources Design
Texas A&M University
BBA, Management Information Systems, Business/Office Automation/Technology/Data Entry
ABOUT MATTHEW HUGHES
At Starbridge, I serve as a Customer Solutions Architect, helping public-sector organizations unlock the full value of Starbridge’s AI-powered platform. I partner closely with customers to understand their goals, translate complex requirements into clear technical solutions, and ensure seamless adoption across teams. With a BBA in Management Information Systems from Texas A&M University and a UI/UX Design certificate from the University of Texas, I blend technical problem-solving with user-centered thinking. My background in technical account management has strengthened my ability to troubleshoot issues, optimize product performance, and drive impactful customer outcomes.
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