Matthew Hug
Product Management Leader | Customer Experience Champion | Driving Innovation & Growth
- Role
- Product Director - Customer Portals & Dashboards at Worldpay
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Matthew Hug
Results-driven Product Management leader with 15+ years of experience spearheading customer-centric transformations and process optimizations. Proven ability to leverage data insights to enhance customer journeys, identify and address pain points, and collaborate across functions to achieve substantial cost savings and revenue growth. Expertise in customer experience management, business process improvement, performance management, and Agile methodologies. Seeking an executive leadership role to drive innovation and sustainable business growth.Areas of ExpertiseCustomer Experience Management | Cross-functional Team Leadership | Business Process Improvement | Net Promoter Score Optimization | Performance Management | Project Management | Vendor Management | Application Management | Lean Portfolio Management | Product Management | Customer Journey Mapping | Customer Insight & Retention | Scaled Agile Framework | Voice of the Customer | Change Management
Experience
Product Director - Customer Portals & Dashboards
Sep 2024 — Present · Cincinnati, OH, US
Responsible for US Merchant Web and App experience
Education
University of Cincinnati
Bachelor of Science - BS, Chemical Engineering
1997 — 2002
University of Cincinnati Carl H. Lindner College of Business
Master of Science - MS, Management Information Systems, General
2006 — 2008
University of Cincinnati Carl H. Lindner College of Business
Master of Business Administration - MBA, Business Administration and Management, General
2006 — 2008
Skills
- Data Analysis
- Six Sigma
- Microsoft Office
- Cross-Functional Team Leadership
- Change Management
- Program Management
- Microsoft Excel
- IT Management
- Software Development Life Cycle (Sdlc)
- Sharepoint
- Testing
- Project Portfolio Management
- Requirements Analysis
- Ms Project
- Vendor Management
- Sdlc
- Information Technology
- Pmp
- Project Management
- Technology Leadership
- Sql
- Visio
- Management
- Business Analysis
- Process Improvement
- Business Intelligence
- Software Project Management
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