Matt Holliday
Senior IT Support Lead @Buro Happold
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WORK HISTORY
Senior IT Support Lead @Buro Happold
Senior IT Support Lead for London managing the IT support of over 800+ in our London Region supporting our London, Edenbridge and Cambridge offices. Managing and developing our London based IT Support Officers and acting as an IT project manager for various office and business related projectsMy managerial activities include:• Ensuring SLOs for the team are monitored and maintained • Management and continual development of IT Support officers based in London• I provide analysis and insights for improvements in global IT Operations meetings• IT projects are recorded and correctly resourced whilst managing regional budgets and the ability to identify new work packages and projects from stakeholders• I attend and host various meetings with peers, my team, company stakeholders, VIPS, project managers and Global IT leadership managers surrounding IT-based tasks and processesMy technical activities include: • Software and hardware troubleshooting • Incident management and overall maintenance of Infrastructure hardware• Asset management for all laptops, mobiles, peripherals, software licences and consumables within our London region • Vulnerability management of UK software and Microsoft patching in accordance with our Cyber Essentials+ Accreditations• Liaising with 3rd Party Suppliers on Quotes, Warranties, Faults, and Deliverables • Company Iphone management, deployment and release • VIP Support for Buro Happold’s London based CEO, CTO, CPO, Global Leadership team and Senior Partners.
EDUCATION
The BRIT School
Level 3 National Extended Diploma in Performing Arts (Musical Theatre)
QA Higher Apprenticeship
Level 4 - Systems and Networking, Information Technology
Bishop Justus Church of England School
Secondary School
QA Advanced Apprenticeship
Level 3 Systems and Networking, Information Technology
SKILLS
ABOUT MATT HOLLIDAY
A Member of the BCS and Chartered IT Professional. ITIL v4 CertifiedAs Senior IT Support Lead at Buro Happold in the UK, Matt manages IT support for over 800 users in the London region. With a decade of experience in IT within the Civil Engineering sector, his expertise spans project management, project delivery, software deployment and troubleshooting, Windows OS, infrastructure, Microsoft Azure, MECM, and VIP support for Buro Happold\'s C-Suite colleagues and Partners.In his managerial role, he ensures the team adheres to Service Level Objectives through diligent monitoring and development. He actively participates in Global IT Operations meetings, providing analysis to enhance processes and efficiency. Overseeing IT projects, office IT processes, and collaborates with stakeholders to ensure alignment with organisational objectives.On the technical side, Matt handles software and hardware troubleshooting, incident management, and infrastructure hardware maintenance. His responsibilities include managing assets such as laptops, mobiles, peripherals, licenses, and consumables for the London region. He ensures the creation of comprehensive documentation. Additionally, Matt maintains Buro Happold’s security through vulnerability management and Microsoft patching, ensuring compliance with Cyber Essentials+ Accreditations.Beyond core IT responsibilities, Matt supports the business through ServiceNow Administration, focusing on process optimisation and operational efficiency. His recent achievement as a ServiceNow Certified System Administrator highlights his commitment to mastering the platform. This certification enables him to drive impactful changes, streamline workflows, and enhance user experiences.Matt’s key focus areas include system implementation, development, and deriving insights from data. He has a proven ability to design innovative workflow processes and deliver seamless user experiences. His expertise also extends to developing and refining IT dashboards, offering deep analytical insights to support data-driven decision-making in performance evaluation and asset management.Outside of his professional life, Matt holds a 1st Dan Black Belt in Taekwondo with over 20 years of experience. He leads a weekly class and serves as the kit and media content manager. Additionally, he is a football player for Benhurst United FC. Matt is a graduate of The BRIT School, where he earned a triple distinction in Musical Theatre in 2014.
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