Matthew Hoes

About Matthew Hoes

Leveraging my extensive background in the hospitality and retail industry, I am a customer-focused professional who strategically provides exceptional customer service and sales support to various organizations. More than just buzzwords, customer service and sales should be at the heart of everything an organization does.I am a firm believer that customer service and sales are potent tools that can help expand the company in a closely fought business environment, raising sales strategies and customer service to the next level to build loyalty.Bringing 20+ years of experience, I can provide customer service and sales. I am keynoted for my outstanding ability to develop and maintain a high level of product knowledge and execute persuasive sales techniques to capture customers\' interests.I pride myself on being immersed in management operations and customer service delivery. These two are vital components to keep the business running. Thus, with my expertise, I continue to deliver first-rate and high-quality service to our customers. My drive to spearhead the company’s day-to-day business operations guarantees productivity and efficiency.Throughout my career, I take great pride in:• Utilizing superior communication skills to cultivate trusting relationships with both existing and new customers.• Effectively coordinating with other employees to achieve sales targets.• Balancing multiple responsibilities and high-priority tasks in a fast-paced environment.Outside of work, I am known as friendly and active. I usually enjoy working out, hiking, and singles ministry. Through these activities, I enhance my inter/intrapersonal skills. I am open to professional networking. Please feel free to message me here on LinkedIn or through my personal email at M••••••••@icloud.comExpertise: Customer Relationship Management, Cross-functional Leadership, Issue Resolution, Service Delivery, Team Leadership, Process Improvement, Sales Execution

Experience

1. Deli Food Service Associate

   Buc-ee's, Ltd.

   Oct 2024 — Present · Baytown, TX, US

   Prepare Buc-ee’s unique food service menu offerings to prescribed recipes • Maintain a clean workstation while quickly executing orders for customers • Safely and effectively use a wide variety of kitchen equipment and appliances • Professionally interact with management, team members, and customers

Education

• Texas A&M University

  Bachelor of Science (BS), Animal Sciences

  2001 — 2005