Matthew Henderson
Digital E-Commerce Leader | Cross-Functional Project Manager | Website Operations, Content Delivery & Contact Center Leadership | Driving Scalable Site Performance & Growth
- Role
- Product Manager, E-commerce at Torrid
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Matthew Henderson
I’m a results-driven digital and project management professional with 15+ years of experience leading website operations, cross functional projects, and digital initiatives across e-commerce, IT, and contact center environments.I specialize in turning strategic goals into high-quality digital experiences by managing content delivery, improving UX, and optimizing site performance. I focus on building trust, aligning teams, and empowering stakeholders to exceed expectations, consistently delivering projects on time, within scope, and with measurable impact.Core Expertise• Website Operations and Content Delivery• Cross Functional Project and Program Management• Conversion Rate Optimization and A/B Testing• Customer and User Experience (CX/UX)• Agile/Scrum and Waterfall Methodologies• Contact Center Technologies and Leadership• Requirements Definition and Technical Documentation• SEO, Analytics, and Digital Performance• Vendor Management and Process Improvement• Business Continuity PlanningI thrive at the intersection of business, design, and technology, creating environments where teams can do meaningful work and deliver results that matter.
Experience
Product Manager, E-commerce
Feb 2026 — Present · Raleigh-Durham-Chapel Hill, NC, US
Education
University of North Carolina Wilmington
Master of Business Administration - MBA
2020 — 2024
University of Oregon
Bachelor of Science - BS, Social Sciences
2009 — 2011
Central Oregon Community College
Associate’s Degree
2007 — 2009
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