Matthew Mahoney
System of Care (Soc) Specialist @Mental Health Resource Center, Inc.
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WORK HISTORY
System of Care (Soc) Specialist @Mental Health Resource Center, Inc.
Jacksonville, FL, US
Serve as the central care coordination hub for a large non-profit behavioral health organization, managing internal and external referrals across psychiatric, medical, and social service systems. Work at the intersection of crisis prevention, community stabilization, and health equity — connecting individuals living with serious mental illness to the right services before a crisis escalates into hospitalization.Key responsibilities- Coordinate high-volume referral activity across MHRC programs and community partners, tracking outcomes and closing service gaps through Smartcare EHR and Jax Care Connect- Lead care transitions planning for individuals discharging from inpatient psychiatric settings, ensuring warm handoffs and timely linkage to outpatient services- Support pre-release planning for individuals in the Duval County jail system, coordinating behavioral health and social service connections ahead of discharge- Address Social Determinants of Health (SDOH) barriers — including housing instability, lack of ID, and transportation — as part of every care coordination encounter- Collaborate with multidisciplinary teams to prevent unnecessary Baker Act admissions and reduce rehospitalization through proactive, person-centered intervention- Document all referral activity, care plans, and coordination outcomes in Smartcare EHR, maintaining accuracy and timeliness per organizational and regulatory standards- Educate internal staff and external community partners on referral pathways, available resources, and MHRC\'s continuum of care
EDUCATION
Western Governors University
Bachelor of Science - BS, Psychology
ABOUT MATTHEW MAHONEY
Dedicated Psychology graduate bridging the gap between client advocacy and administrative excellence.I am an aspiring Human Services Professional with a Bachelor of Science in Psychology and a unique background in client relations, technical operations, and community mentorship. My career pivot is driven by a simple mission: to apply my resilience, empathy, and organizational skills to support individuals in navigating complex social and behavioral challenges.WHAT I BRING TO HUMAN SERVICES:BEHAVIORAL INSIGHT: Strong academic foundation in Behavioral Health Intervention, demonstrated by my award-winning Capstone project on Harm-OCD and Acceptance and Commitment Therapy (ACT).CRISIS & CONFLICT RESOLUTION: Years of frontline experience in high-volume hospitality, utilizing de-escalation techniques and active listening to maintain safety and rapport with diverse populations.CASE MANAGEMENT READINESS: Proven technical proficiency with Salesforce and CRM systems, ensuring 100% accuracy in documentation, intake, and data privacy (HIPAA-ready).DIRECT SUPPORT EXPERIENCE: 4+ years of active volunteer mentorship for neurodiverse young adults, coaching on life skills, employment, and social navigation.I am actively seeking entry-level opportunities in Case Management, Behavioral Health, or Social Services where I can make an immediate impact.
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