Matthew Harrison
Head of Applications @Airband Community Internet
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WORK HISTORY
Head of Applications @Airband Community Internet
Worcestershire, GB
Directed in house and external delivery partners to manage, improve, and integrate the organisation’s technology stack, ensuring system development aligned with strategic programme objectives• Led the design and implementation of advanced system integrations, AI driven proof of concept scenarios, and Agentforce CRM solutions to support customer service and sales performance• Partnered with senior leadership and cross functional teams to translate business priorities into scalable technology solutions that delivered measurable strategic and operational valueKey Achievements• Established a systems blueprint as the definitive single source of truth, enabling rapid, low‑risk strategic decision‑making at the executive level• Introduced performance management, change control, and project gating frameworks to optimise prioritisation, strengthen governance, and ensure ROI‑driven technology investment decisions• Automated and simplified legacy CRM workflows, transforming the end‑to‑end quote‑to‑cash journey while embedding AI‑enabled capabilities to enhance customer engagement and sales support
SKILLS
ABOUT MATTHEW HARRISON
Results-driven service delivery and operations management professional with a strong track record in business transformation and exceptional service outcomes. Recognised for innovating solutions and optimizing processes to enhance customer satisfaction across diverse industries. Thrives in high-pressure environments, consistently achieving superior results through strategic leadership and collaboration.Business Transformation Expertise Proven leader in cross-functional teams, delivering innovative solutions that drive service improvements and align with business objectives.Exceptional Communication Skills Strong communicator adept at engaging stakeholders at all levels to foster collaboration and achieve strategic goals.Proven Program Management Successful in managing complex, multi-departmental programs for timely, effective delivery aligned with organizational strategy.Service Delivery Development Extensive experience in crafting and executing senior-level service delivery strategies to boost operational efficiency and customer satisfaction.Problem Identification & Solution Automation Expert at diagnosing operational challenges and implementing automated solutions to streamline processes and enhance outcomes.Business Systems Development Skilled in optimizing business systems and data management for informed decision-making and operational excellence.
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