Matthew Hamblin
Restaurant Operations Leader | Passionate About Tech That Helps Restaurants Win | P&L | Inventory | Workforce Management | DC
- Role
- Executive Director at Chick-fil-A Restaurants
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Matthew Hamblin
Business leader with over 9 years of experience in business analysis, client relations, and business development. Currently serving as Executive Director at Chick-fil-A Restaurants, focusing on customer experience strategies informed by data insights and performance metrics, while fostering a customer-centric culture through leadership and mentoring. Skilled in analyzing customer and operational data to identify opportunities for improvement, implementing performance tracking systems, and enabling continuous growth. Committed to delivering value by aligning strategic goals with measurable outcomes, empowering teams to achieve excellence, and driving impactful business solutions.
Experience
Executive Director
Jan 2025 — Present · Washington, DC, US
Design and implement customer success programs for high-volume operations processing daily transactions, developing training frameworks and feedback systems that consistently achieve 95%+ customer satisfaction and drive adoptionCreate educational initiatives and training materials that enable customers to effectively utilize service capabilities, improving satisfaction and driving retention across diverse user groupsMonitor customer engagement KPIs across multiple platforms (Google, Yelp, social media), proactively identifying adoption barriers and implementing training interventions that increased satisfaction scores by 15%Lead comprehensive training and development programs for 50+ team members, achieving 70% retention through structured onboarding curriculum and ongoing educational support
Education
Berry College
Bachelor of Science - BS, Marketing and Finance
2016 — 2019
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