Matthew Guadron
Current Operations Specialist at APL | USC Economics Major, Cyber Security & Sports Media Minor | Skilled in Incident Response, Documentation, Vulnerability, and GRC | USC Class of 2025
- Role
- Operations Specialist at Apl Athletic Propulsion Labs
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Matthew Guadron
Hello! I\'m Matthew Guadron, a dedicated student majoring in Economics with a minor in Cybersecurity and Sports Media at the University of Southern California. I possess a passion for leveraging economic tools such as regression analysis and data analysis to derive meaningful insights. My academic journey has not only equipped me with a strong foundation in economic principles but has also cultivated my skills in cybersecurity.My goal is to integrate my proficiency in economic analysis and cybersecurity to contribute effectively to projects that demand a comprehensive understanding of both domains. I am eager to collaborate with a dynamic team where I can apply my analytical skills in tandem with my cybersecurity expertise. What drives me is the prospect of gaining hands-on experience, working collaboratively, and making a tangible impact on projects.I am enthusiastic about exploring opportunities that allow me to bridge the gap between economic insights and robust cybersecurity practices. If you are seeking a motivated individual with a diverse skill set and a keen interest in interdisciplinary projects, I look forward to connecting with you.Currently looking for internships, Part-Time or Full-time positions Courses:Sports, Business and Media in Today\'s Society | Introduction to Sports Media | Intermediate Macroeconomic Theory | The Power and Responsibility of the Press | Introduction to Statistics for Economists | Intermediate Microeconomic TheorySkills: Operations Management, Equipment Manager, Customer Service, Scheduling, Communication Management
Experience
Operations Specialist
Feb 2026 — Present · Los Angeles, CA, US
Managed high volume customer inquiries across phone, email, and chat using Freshdesk, resolving issues, processing order modifications, escalating complex cases, and collaborating with cross-functional teams to improve customer experience- Created template responses and standard operating procedures (SOP) guides for common operational issues (refunds, order changes, warehouse/manufacturing, and FAQs), standardizing support workflows and enabling faster, consistent case resolution.
Education
University of Southern California
Bachelor's degree, Economics
2020 — 2025
University of Southern California
Minor, Sports Media
University of Southern California
Bachelor's degree, Cyber Security
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