Matthew Gott
SVP of Operations @Callsign
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WORK HISTORY
SVP of Operations @Callsign
Responsible for Customer Support, Information Security and wider security, regulatory and compliance matters along with a number of other operational responsibilities.
SKILLS
ABOUT MATTHEW GOTT
An inclusive and balanced executive leader experienced in leading large teams of predominantly in help desk, field engineering and security roles with Opex of c£50m both nationally and internationally. Capable of improving employee engagement and embedding large scale change with teams quickly and efficiently. Experienced in client and relationship management at MD/CEO level and the ability to instil confidence in clients through commitment and delivery. A collaborative and imaginative leader with a results focussed mind-set capable of delivering c10% efficiency year on year through technology advancements, process harmonisation and automation, operational grip and organisational streamlining. A wide-ranging technical knowledge of both the heavily regulated and unionised telecommunications industry coupled with IT technology delivery lifecycle and maintenance. Over 35 years experience in a service environment, 22 of which operating at Director and Vice President level. Experienced in developing teams, coaching, mentoring and performance management at every stage including Industrial Tribunal experience. Puts customers at the heart of the business and role models behaviours by challenging and supporting those influencing outcomes.Key AttributesExtensive senior leadership experience leading large diverse teams and achieving stretching financial and customer targets within both operational and support environments. Innovative in identifying, planning and delivering operational solutions and process re-engineering across virtual teams for both customer satisfaction issues and cost reduction initiatives.Able to establish and maintain strong relationships and collaborative working across internal and external suppliers, industry and customers. Strengths in building solid customer relationships built on trust and integrity through clear communications, the delivery of promises and realistic expectation setting.Familiar with Lean, six sigma, Prince2, Continuous improvement, ITIL methodologies
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