Matthew Gazda

Customer Experience Manager @Brilliant Earth

Chicago, IL, US

During this role, I am focusing on driving strong performance by resolving conflicts quickly, coaching team members, and developing talent in line with sales objectives. I also take ownership of scheduling, safeguarding high-value products, and ensuring smooth operations that protect profitability. Key Wins: Achieved 60% target growth in Q1 by facilitating customer appointments and improving engagement and conversion. Managed high-volume while leading a nine-member team, including two leaders and seven associates. Delivered double-digit growth above targets in both Q1 and Q2 by strengthening team performance and enhancing customer satisfaction.

Millikin University

BM