Matthew Gazda
Retail Executive | Customer Experience & Multi-Unit Leadership; Excel at Improving Sales Growth, Talent Development & Operational Excellence.
- Role
- Customer Experience Manager at Brilliant Earth
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Matthew Gazda
I’m a growth-focused retail leader with 20+ years of experience driving…
Experience
Customer Experience Manager
Feb 2025 — Present · Chicago, IL, US
During this role, I am focusing on driving strong performance by resolving conflicts quickly, coaching team members, and developing talent in line with sales objectives. I also take ownership of scheduling, safeguarding high-value products, and ensuring smooth operations that protect profitability. Key Wins: Achieved 60% target growth in Q1 by facilitating customer appointments and improving engagement and conversion. Managed high-volume while leading a nine-member team, including two leaders and seven associates. Delivered double-digit growth above targets in both Q1 and Q2 by strengthening team performance and enhancing customer satisfaction.
Education
Millikin University
BM
2002 — 2006
Skills
- Trend Forecasting
- Leadership
- Inventory Control
- Product Knowledge
- New Store Development
- Merchandising
- Fashion
- Retail
- Apparel
- Trend Analysis
- Store Management
- Merchandise Planning
- Associate Development
- Strategic Planning
- Stock Replenishment
- People Development
- Window Displays
- Maximizer
- Hiring Practices
- Styling
- Event Planning
- Marketing
- Visual Merchandising
- Supply Ordering
- Credit
- Driving Results
- Store Operations
- Customer Service
- New Store Openings
- Visual Styling
- Hiring
- Mannequin Styling
- Business Acumen
- Retail Sales
- Retail Displays
- Planograms
- Customer Experience
- Trend
- Loss Prevention
- Sales
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