Matthew Fitzpatrick

Managing Director, Risk Management at TIAA-CREF

Role
Managing Director, Risk Management at TIAA
Location
Norfolk, MA, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Matthew Fitzpatrick

Innovative, results-oriented, manager with a track record of developing high performing teams that deliver exceptional client service. • Strong educational and business qualifications with hands-on experience in operations management, client service management, new business implementation, sales and business development.• Proven ability to analyze critical business processes and implement process improvements that drive gains in efficiency, quality and the customer experience. • Adept at actively listening to clients and developing innovative solutions and action plans to address their specific needs and drive superior levels of customer satisfaction.

Experience

  1. Managing Director, Risk Management

    TIAA

    May 2015 — Present

    Drive the risk management strategy and framework for Retirement Services to enable the execution of its business goals while overseeing risk identification, analysis, measurement and mitigation in alignment with corporate standards and prescribed risk tolerances.

Education

  • Providence College

    Bachelor of Science (BS), Economics

    1989 — 1993

  • Boston College Carroll School of Management

    MBA

    1996 — 1999

Skills

  • Employee Benefits
  • Financial Services
  • Crm
  • Business Process
  • Process Improvement
  • Vendor Management
  • Retirement
  • Business Analysis
  • 401k
  • Management
  • Six Sigma
  • Project Management
  • Risk Management

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Matthew Fitzpatrick — Managing Director, Risk Management at TIAA in Norfolk, MA, US | Unifers