Matthew Faist

Role
Customer Care Supervisor Trainer at Xerox
Location
McMinnville, OR, US
LinkedIn followers
500 followers

About Matthew Faist

I am a hard working, motivated individual that can work great in both a team setting and…

Experience

  1. Customer Care Supervisor Trainer

    Xerox

    Nov 2010 — Present

    Manage team of Sales and Service advisers. Train new hire and up skill classes. Develop training material to meet and exceed KPIs. Manage line of business in both Windows and Mac environments. Verbal and written communication with client.

Skills

  • Customer Experience
  • Customer Service Management
  • Customer Retention
  • Call Centers
  • Sales
  • Technical Support
  • Sales Management
  • Cold Calling
  • Management
  • Training
  • Sales Rep Training
  • Customer Service Training
  • Microsoft Excel
  • Customer Satisfaction
  • Customer Service

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Matthew Faist — Customer Care Supervisor Trainer at Xerox in McMinnville, OR, US | Unifers