Matthew Faist
- Role
- Customer Care Supervisor Trainer at Xerox
- Location
- McMinnville, OR, US
- LinkedIn followers
- 500 followers
About Matthew Faist
I am a hard working, motivated individual that can work great in both a team setting and…
Experience
Customer Care Supervisor Trainer
Nov 2010 — Present
Manage team of Sales and Service advisers. Train new hire and up skill classes. Develop training material to meet and exceed KPIs. Manage line of business in both Windows and Mac environments. Verbal and written communication with client.
Skills
- Customer Experience
- Customer Service Management
- Customer Retention
- Call Centers
- Sales
- Technical Support
- Sales Management
- Cold Calling
- Management
- Training
- Sales Rep Training
- Customer Service Training
- Microsoft Excel
- Customer Satisfaction
- Customer Service
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