Matthew Esserman
- Role
- Customer Service Representative at Zignego Ready Mix, Inc
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Matthew Esserman
I thrive on helping clients solve problems and get the most out of the tools they use…
Experience
Customer Service Representative
Apr 2026 — Present · Waukesha, WI, US
Responsible for managing incoming customer orders and coordinating timely delivery with dispatch operations in a fast-paced environment. Serve as a key point of contact between customers, drivers, and internal teams to ensure accurate order processing and high-quality service.Key Responsibilities: • Receive and process inbound customer orders via phone and system entry • Coordinate with dispatch and drivers to ensure on-time delivery and efficient routing • Monitor order status and proactively communicate updates or delays to customers • Resolve customer issues and provide solutions in a professional, timely manner • Maintain accurate records of orders, deliveries, and customer interactions • Collaborate with operations team to optimize scheduling and workflow
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