Matthew Edwards
SaaS Technical Account Manager @ Hatch
- Role
- Technical Account Manager at Hatch
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Matthew Edwards
Hatch is a leading software company that helps businesses automate and optimize their sales process. As a Senior Onboarding Manager, I have been instrumental in ensuring that our clients have a smooth and seamless experience with our product for over two months.With over two years of experience in Tier II support, software testing, and HR administration at Hatch, I have developed core competencies in finding and resolving bugs, creating and executing test cases, managing escalated support issues, and overseeing the onboarding process for new customers. I am passionate about delivering high-quality software solutions that help our clients set more appointments, close more deals, and grow their business. I also enjoy connecting and networking with people in the RVA area, and I am always open to learning new skills and technologies.
Experience
Technical Account Manager
Aug 2025 — Present
I help build and support custom solutions and provide escalated technical support for Hatch customers.
Education
James Madison University
Bachelor of Science (B.S.), Psychology
2012 — 2016
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