Matthew Ealy
Support Specialist @Trackman
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WORK HISTORY
Support Specialist @Trackman
Phoenix, AZ, US
Deliver technical support and onboarding services to a global customer base, diagnosing and resolving hardware and software issues related to Trackman products. Conduct tailored onboarding sessions and training to help customers effectively use our technology, ensuring each experience meets their specific needs. Manage complex incidents with precision, escalate critical issues when necessary, and maintain detailed documentation for accuracy and transparency. Collaborate closely with cross-functional teams to provide a seamless, high quality customer experience, emphasizing clear communication, attention to detail, and continuous improvement.
EDUCATION
Grand Canyon University
Bachelors, Sports & Entertainment Management
Hazen Senior High School
High School Diploma
Bellevue College
Associate of Applied Science Transfer Degree
Grand Canyon University
Master of Business Administration - MBA, Business Administration, Management, and Operations
ABOUT MATTHEW EALY
Completed my Bachelor of Science in Sports and Entertainment Management. Professional and…
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