Matthew Doherty

Marketing Team Lead @Concentrix

Berlin, DE

Leading a team of sales associates experts in digital marketing working with SMB based in UKI and Nordic countries.Responsible for the day-to-day supervision of the team, including work and attendance monitoring in accordance with organization policy and applicable legal requirements.Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.Leading a team in multitasking, prioritization, and meeting timelines on deliverable.Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.Stay current on internal work processes, policies, and procedures. Attend required manager development training.Promote the Concentrix values through both behavior and attitude, including being an advocate for team members