Matthew Delzer

About Matthew Delzer

Experienced Branch Manager with a demonstrated history of working in the financial…

Experience

1. Branch Manager

   JPMorganChase

   Jun 2021 — Present · Agoura Hills, CA, US

   Act as the standard bearer of Chase and create a world-class customer experience• Partner with tellers to make every entrance into the branch a warm and welcome one• Assist bankers and partners in maintaining customer relationships• Educate clients on how to use our digital platforms to bank and invest when, where and how they wanto Build partnership with local businesses to build brand in local market area through strong community involvement• Build relationships by promoting a client/customer centered organization and proactively addresses customer needso Create a dynamic and engaging culture that encourages team members to provide an exceptional customer experience• Address client issues promptly and effectivelyManage and coach branch employees to engage customerso Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer• Work with individual bankers and tellers to identify customer needs© Bring out the best in the branch employees by providing training, coaching, and motivation° Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes• Drive deposits & investments growth for the branch• Create branch-specific strategies to grow the business° Use reporting to identify high potential and at-risk customersPartner with bankers in cultivating new and existing deposits• Work with partners, including financial advisors and home lending advisors, to grow investments• Improve revenues and expenses and grow the business, while exceeding customer expectations

Skills

• Team Building
• Microsoft Office
• Sales
• Leadership
• Credit
• Microsoft Excel
• Customer Service
• Marketing