Matthew Cutler
Customer Account Manager at Acquia
- Role
- Customer Account Manager at Acquia
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Matthew Cutler
Accomplished Account Manager with a strong work ethic, excellent communication skills, high emotional intelligence, and disciplined consistency. I bring a commitment to integrity in all endeavors. My approach involves engaging in direct and effective communication with customers and colleagues, where I exhibit strong problem-solving skills to efficiently address concerns. I uphold the highest standards of client satisfaction, ensuring a professional and positive interaction throughout.
Experience
Customer Account Manager
Sep 2025 — Present
Own end-to-end account management, driving growth within existing accounts through strategic upsell and cross-sell opportunities-Develop and execute comprehensive account plans and growth strategies aligned to client business objectives-Build and maintain multi-threaded relationships across key stakeholders to strengthen engagement and reduce churn risk-Lead stakeholder mapping efforts to identify decision-makers, influencers, and expansion opportunities within each account-Drive net revenue retention by proactively identifying expansion opportunities and positioning solutions to meet evolving client needs-Conduct quarterly business reviews (QBRs) to demonstrate value, align on goals, and uncover new revenue opportunities-Partner cross-functionally with Sales, Customer Success, and Technical teams to ensure successful delivery and adoption-Lead commercial negotiations for renewals and expansions, securing favorable terms while maximizing long-term account value-Analyze customer health, usage data, and engagement trends to inform strategy, mitigate risk, and support organizational growth
Education
Newton South High School
High School Diploma
2012 — 2016
New England Law | Boston
Doctor of Law - JD
Boston University
Bachelor's degree, History
2018 — 2020
Connecticut College
Bachelor's degree, History and Political Science
2016 — 2018
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