Matthew Cudden
Account Manager @IQVIA
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WORK HISTORY
Account Manager @IQVIA
London, GB
Act as the primary point of contact for senior client stakeholders, leading executive-level service discussions and align on governance, priorities, and delivery expectations.Manage day-to-day and forward-looking account operations. Lead an international team of 16 medical reviewers, overseeing 500–800 review tasks per month across eight therapy areas.Ensure accurate monthly fee reconciliations and revenue assurance in line with the Service Level Agreement.Implement new ways of working to support long-term account growth and client satisfaction.Mentor and coach team members to strengthen technical and stakeholder management skills.Contribute to KPI reporting, client RFIs/RFPs, and people-focused initiatives to enhance engagement and retention.
EDUCATION
Bishop Burton College
Bachelor's degree, Bioveterinary Science
University of Glasgow
Master of Science - MSc, Infection Biology with Virology Specialism
ABOUT MATTHEW CUDDEN
I manage a global pharmaceutical account with responsibility for operational delivery, commercial oversight, and strategic growth. Acting as the primary contact for senior client stakeholders, I lead governance discussions, align priorities, and ensure seamless execution across multiple therapy areas.I oversee an international team delivering 500–800 regulatory and medical review tasks monthly, driving capacity planning, risk management, and compliance. My role also includes commercial management, revenue assurance, and continuous service improvement, translating client feedback into process optimisation and innovative ways of working.With deep expertise in pharmaceutical codes of practice and regulatory review processes, I focus on building strong client relationships, mentoring teams, and supporting account stability and growth through operational excellence and strategic leadership.
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