Matthew Crawford
Manager of Customer Experience at 15Five with expertise in strategic HR consulting & StratOps
- Role
- Manager, Customer Experience at 15five
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Matthew Crawford
With over 7 years at 15Five, I currently serve as Manager of Customer Experience, leveraging my expertise in outcome-focused program management and change management. At 15Five, we empower leaders and managers with data-driven insights and a strategic performance management platform that integrates generative AI and human-centered principles to enhance engagement, performance, and retention. My team works to support HR and Executive leaders in diagnosing, planning, and acting on critical people and business outcomes. Through collaboration and a focus on consultation, we facilitate meaningful change and contribute to a culture of excellence and continuous development.
Experience
Manager, Customer Experience
Apr 2025 — Present · San Francisco, CA, US
15Five’s strategic performance management platform drives action and impact, helping businesses and their people thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into changemakers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics and human-centered principles within a complete platform including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
Education
UC Berkeley Extension & Peralta Colleges
Business Administration and Management, General
2012 — 2013
Sonoma State University
Bachelor of Arts (BA), History & Liberal Studies
2005 — 2009
Eastern University
Master of Business Administration - MBA, Economic Development
2014 — 2018
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