Matthew Churgin
Director of Data Science at CVS Health
- Role
- Director Data Science at CVS Health
- Location
- Lansing, MI, US
- LinkedIn followers
- 500 followers
Experience
Director Data Science
Apr 2024 — Present · New York, NY, US
Led a team of 10+ data scientists to build a custom genAI-based (RAG) knowledge assist tool for healthcare CSRs to reduce AHT+repeat calls and improve call satisfaction- Developed internal solution to provide highly accurate natural language, member-specific answers to benefits, prior authorization, accumulator, and general healthcare questions across commercial and dental lines of business- Collaborated with data engineers, software engineers, product, and business to support CSRs
Education
University of Pennsylvania
Ph.D., Bioengineering
2010 — 2017
Marine Biological Laboratory
Brains, Minds, and Machines summer course, Artificial Intelligence
2018 — 2018
University of Delaware
B.E.E., Electrical Engineering
2006 — 2010
Skills
- Image Registration
- Research
- Neuroscience
- Microscopy
- C
- Lecturing
- R
- Signal Processing
- C. Elegans
- Bioengineering
- Data Analysis
- Laboratory Skills
- Statistics
- C++
- Optics
- Image Processing
- Optical Imaging
- Image Segmentation
- Fourier Analysis
- Matlab
- Genetics
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