Matthew Chambers
Team Leader Restart Scheme @Ingeus
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WORK HISTORY
Team Leader Restart Scheme @Ingeus
Manchester, GB
Support the Business Managers in leading, developing and retaining high quality Employment Coaches that are capable of ensuring best practice delivery of contracted services.* Ensure that advisors in our office are exceeding their minimum performance targets and support individuals’ performance accordingly through regular performance reviews, coaching, performance observations, caseload reviews and Ingeus’ personal development programme.* Support with monitoring and managing the performance of individuals and respond quickly to address underperformance.* Supporting with management of complexities of a mobile work force taking into consideration the large geographical area and flexibility to travel * Support the BM in ensuring the achievement of operational budgeted targets and sustainability rates * Support the BM in ensuring regular reporting of performance for the office in accordance with Ingeus Group requirements.* Supporting with monitoring and management of our Quality and Compliance inclusive of Tendered Customer Service Standards on a daily basis * To manage the office daily input measures, such as CSS1 Report, attended appointments, attendance rates, applications made and Community Investment Fund (CIF) and Signposting referrals * Highlighting and liaising with the BM on any formal actions required to address performance, attendance and timekeeping.* Seeking guidance from the Employee Relations Specialist on employee relations matters.* Update the People Portal to keep a record of employee relations matters.
EDUCATION
Bootstrap Enterprises
Advice and Guidance NVQ level 3
The Growth Company
NVQ Level 4 advice and guidance
Blackpool and The Fylde College
Team Leading NVQ level 2
Darwen Vale High School
GCSE, GCSE
ABOUT MATTHEW CHAMBERS
A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of twelve or more. Having a proven ability to lead by example, consistently hit targets, improve best practices and organise time efficiently. An experienced advice and guidance team manager who prides themselves in delivering an excellent level of customer service to reduce errors/complaints therefore increasing performance/productivity as a whole while striving to over achieve set targets. Working well under pressure and completing tasks as a valuable team player, while being the team manager ensuring that I am assisting other members of my team with training, advice, contractual guidance and motivating them to achieve their own KPI’s. I pride myself in doing my job well and keeping abreast at all times of all latest legislation and information required in this ever changing market while being someone others look up to for inspiration. Within my previous role I attend monthly performance meeting with our partnership manager to discuss cohort data and how we are going to meet the targets that are set.
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