Matthew Carroll
- Role
- Team Leader at ADP
- Location
- Norfolk, VA, US
- LinkedIn followers
- 500 followers
About Matthew Carroll
TRANSFORMATIONAL LEADER & STRATEGIC PROBLEM-SOLVER Innovative, results-driven…
Experience
Team Leader
Nov 2021 — Present
Supervised team of 15 to ensure daily activities of the team and work is completed according to scheduled deadlines, with attention to quality standards, priorities, and overall goals Train and mentor team members. Identify development needs and worked with the Manager to coordinate additional training as needed. Helped improve overall NPS and TNPS from -14.3/88.1% FY \'21 to 44.4/93.8% for FY \'22 Provided feedback on individual performance of associates to leadership and areas of opportunities to enhance services provided to the client. Currently participating in strategic initiatives and collaboration opportunities with Implementation to improve the auditing process and have a more solid, cohesive partnership during the Transfer 2 Service
Education
Old Dominion University
Bachelor's degree, Sociology
2015 — 2018
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