Matthew Burrough

WORK HISTORY

SKILLS

ABOUT MATTHEW BURROUGH

passionate about customer experience, successful, results-focused Senior Manager and Head of Digital with extensive experience in managing complex and transformative projects across UX design and customer engagement strategies. I possess a deep understanding of managing critical business risks and am known for my dynamic and creative approach to problem-solving. My track record of influencing strategic direction and driving innovation has enabled me to create winning solutions that gain buy-in and support from key stakeholders. I possess agile, progressive stewardship, resulting in demonstrable business impact.I lead a team of 9 digital specialists of Product, SEO, Content, Analytics, MVT and Publishing, as well as a roster of agencies. Collaborating with Marketing, Technology, Commercial, Insights and Customer Service to deliver valuable innovation and improvement to meet passenger expectations through programmes and continuous change.I am a hands-on team player who prioritizes collaboration and open communication to facilitate effective decision-making and teamwork. My leadership style is adaptable and forward-thinking, and I am committed to developing strong relationships with key stakeholders to ensure successful project completion on time and within budget.