Matthew Brock
Quality-driven and versatile professional with 20+ years’ experience in call center management
- Role
- Director - Shared Services and Operations at Catalyst Solutions
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Matthew Brock
Quality-driven and versatile professional with 20+ years’ experience in call center…
Experience
Director - Shared Services and Operations
Feb 2023 — Present · Las Vegas, NV, US
Education
Cuesta College
Business Administration and Management, General
1998 — 2000
Skills
- Offshoring
- Call Centers
- Business Development
- Strategy
- Employee Engagement
- Workforce Management
- Customer Experience
- Program Management
- Performance Management
- Financial Services
- Crm
- Employee Training
- Telecommunications
- Analysis
- Coaching
- Business Planning
- Operations Management
- Employee Relations
- Strategic Planning
- P&L Management
- Forecasting
- Training
- Customer Satisfaction
- Call Center Development
- New Business Development
- Customer Retention
- Service Delivery
- Customer Service
- Business Analysis
- Risk Management
- Team Management
- Outsourcing
- Bpo
- Quality Assurance
- Management
- Team Building
- Analytics
- Vendor Management
- Call Center
- Credit Cards
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