Matthew Breiland

About Matthew Breiland

As a Payments Reliability Senior Manager at Netflix, I bring over a decade of experience building seamless, secure, and scalable payment experiences for a global audience. My work focuses on ensuring that millions of members can access entertainment effortlessly—where payments, technology, and customer experience intersect. My career at Netflix has been a journey across the business—from early roles in customer service and communications to leading global product initiatives and now driving payments reliability and strategy. This path has given me a unique, end-to-end perspective on the customer lifecycle and a deep understanding of how operational excellence, product innovation, and partnerships come together to deliver impact at scale. Today, I specialize in network tokens, 3DS, recurring billing, and payments optimization, leveraging data and machine learning to improve authorization rates, reduce churn, and increase retention. I’m particularly passionate about solving the complexities of global payments—adapting to regional payment methods and evolving market dynamics to create frictionless experiences worldwide. I’ve also led and contributed to initiatives spanning global gift card strategy, market expansion (including Japan), and large-scale customer experience improvements, building a strong foundation across both product and operations. At my core, I’m a collaborative leader who thrives on solving complex problems. I enjoy bringing together cross-functional teams, managing strategic partner relationships, and using data to guide decisions that improve both business outcomes and customer satisfaction. I’m especially energized by challenges at scale—where small improvements can unlock meaningful impact for millions of customers.

Experience

1. Payment Reliability and Partnership Strategy

   Netflix

   Feb 2023 — Present · Los Gatos, CA, US

   The Payment Reliability and Partnership Strategy team ensures a seamless payment experience for Netflix’s global members, managing transactions at massive scale and partnering with providers worldwide to support a large and growing subscriber base. Working across internal teams such as business, data, and engineering, the team also collaborates closely with key external players in the payments ecosystem including Issuers, Acquirers, and payment network to optimize performance and reliability end to end.The team focuses on scaling operations while maintaining a frictionless user experience through automation, strong partner relationships, and operational excellence.

Skills

• Team Leadership
• Workforce Management
• Analysis
• Time Management
• Quality Assurance
• Customer Experience
• Process Scheduler
• Telephone Skills
• Hiring
• Operations Management
• Powerpoint
• Microsoft Excel
• Performance Metrics
• Microsoft Office
• Troubleshooting
• Supervisory Skills
• Team Building
• Management
• Merchandising
• Call Center
• Outlook
• Technical Support
• Teamwork
• Coaching
• Data Analysis
• Team Management
• Leadership
• Customer Retention
• Customer Service
• Customer Satisfaction
• Training
• Call Centers
• Data Entry