Matthew Boretti

About Matthew Boretti

I am a top-producing professional experienced in customer experience, marketing, project management, sales and sales training. I am accomplished at leading customer-centric transformations across departments, assessing competitive markets, developing and implementing strategic marketing plans and leading multi-functional project teams. I achieve exceptional results individually and motivate my team members to high performance through a strong work ethic, effective communication, and diverse business skills.Teleflex is a global provider of medical technologies designed to improve the health and quality of people’s lives. We apply purpose driven innovation – a relentless pursuit of identifying unmet clinical needs – to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, surgical, anesthesia, cardiac care, urology, emergency medicine and respiratory care. Over Teleflex employees worldwide are united in the understanding that what we do every day makes a difference.Teleflex is the home of Arrow®, Deknatel®, LMA®, Pilling®, QuikClot®, Rüsch®, UroLift® and Weck®

Experience

1. Director, Customer Experience

   Teleflex

   Aug 2017 — Present · Morrisville, NC, US

   In 2017, Teleflex made the decision to make Customer Experience (CX) a strategic imperative. Since that time, our focus has been threefold - building CX through Culture, Purpose, and the Total Experience. Building a culture of CX, has meant focusing on the employee experience. Explaining why CX is important, rewarding and recognizing employees that exhibit customer-centric behaviors, and building an interconnected workforce. The purpose has meant simplifying interactions for our customers through a better understanding of gaps that exist, particularly those \"moments of truth\" for our customers, and simplifying interactions, making it easier to do business with Teleflex. And, the Total Experience has meant looking across the entire customer journey, and building a customer listening platform that allows us to monitor and track our performance continuously across this entire journey. We are intent on becoming the most customer-obsessed business in the medical device sector, and we are building the skills and technology platforms to enable this transformation.

Education

• Penn State University

  B.S., Major: Marketing, Minor: Business Logistics

  1989 — 1993