Matthew Bonner
BNY | Client Service II (Corporate Trusts)
- Role
- Client Service Ii (Corporate Trust Clos) at BNY
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Matthew Bonner
As a first-generation Jamaican in the United States and a recent graduate from…
Experience
Client Service Ii (Corporate Trust Clos)
Mar 2025 — Present · Pittsburgh, PA, US
Serve as a primary point of contact for external clients, resolving moderately complex operational and technical issues.Deliver high-quality service by leveraging strong communication and problem-solving skills to support a specialized client base.Provide guidance on BNY’s multi-line products and services across geographies, directing clients to appropriate internal resources.Monitor and manage client inquiries, resolving issues promptly or escalating to senior team members when necessary.Collaborate with internal teams to enhance the client experience and contribute to continuous process improvement initiatives.Support onboarding and risk management processes and contribute to business development efforts based on client insights.Provide mentorship and guidance to junior team members, fostering growth and knowledge-sharing within the team.Manage multiple moderately complex client accounts, ensuring timely and accurate execution of client requests.
Education
Penn State University
Bachelor of Science
2020 — 2024
Penn State University
Bachelor's Of Science
2020 — 2024
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