Matthew Biron-Sweat

Customer Service Representative @The Home Depot

Hammond, IN, US

As a Customer Service/Sales Specialist, I served as the primary point of contact for clients, ensuring a smooth transition from initial inquiry to post-purchase support. I was in charge of understanding customer needs, providing tailored solutions, and cultivating long-term relationships to increase satisfaction and retention.In this role, I gained expertise in identifying opportunities for upselling and cross-selling, which contributed significantly to revenue growth. I consistently met or exceeded sales goals by combining active listening, personalized product recommendations, and strategic follow-up.My ability to quickly resolve complex issues, as well as my strong problem-solving and communication skills, were critical to my success in this position. Whether answering questions, troubleshooting problems, or managing returns, I maintained a calm and professional demeanor, ensuring customer satisfaction while adhering to company policies.In addition, I collaborated closely with cross-functional teams, such as marketing, logistics, and technical support, to ensure that customer needs were met and exceeded, resulting in increased customer loyalty and brand advocacy.This role helped me improve my ability to manage multiple priorities, communicate persuasively, and deliver results in a fast-paced, goal-oriented environment.

DePaul University

Bachelor of Science - BS, Accounting and Finance Honors