Matthew Bergeron

Communications Operator @Sunnybrook

CA

Emergency Calls: Receive calls from the hospital’s emergency telephone network as well as external emergency services and determine which service is required and ensure calls for service are acted upon and/or transferred to the appropriate internal/external agency as guided by emergency response protocol.Internal Callers: Receive, prioritize and act on all calls for locating of Doctors, Nurses, specialized teams and services; ensure all necessary information is obtained; obtain and co-ordinate services of outside agencies (i.e. Critical, other hospitals, health professionals); be fully aware of support services and the means of alerting these services. External Callers: Answer calls spanning various skill sets (queues) for patient and general inquiry. Accurately conduct searches for patients and service in utmost confidentiality, provide general call screening, switchboard function and call re-direction as appropriate.Support Services: Monitor various alarms (site dependent) for security and safety, access and egress, vital systems, elevator panels, emergency signal (silent alarms); and take appropriate action; be aware of and report any malfunction in the system, provide pager support for pager users (trouble shooting, battery changes, loaner-pagers) answer general questions (by telephone / at counter) as they relate to communications and assist with training of new Communications Operators.

Humber College

Police Leadership Diploma, Law enforcement/public safety

George Brown Polytechnic

Certificate, Crisis/Emergency/Disaster Management

George Brown Polytechnic

Certificate, Security, Intelligence and Counter Terrorism