Matthew Bentolila

Floor Instructor @Gainesville Health & Fitness

Gainesville, FL, US

Engaged with members in a high-volume, customer-facing gym environment to understand individual fitness goals and recommend programs as tailored solutions, strengthening member retention and satisfaction. Presented and explained the “Line” circuit using clear, benefit-driven messaging to help members understand outcomes and increase program adoption. Conducted one-on-one walkthroughs of personalized workout plans using the gym’s card system, clearly outlining structure, progress tracking, and long-term results. Built strong rapport through active listening and effective communication, addressing questions and hesitations while guiding members toward informed decisions.