Matthew Belsito

Customer Relations Manager @Planet Fitness

Westborough, MA, US

Customer Relations ManagerOperating from the Front Desk, I begin by providing initial introductions to the services offered to our customers through guided tours, explaining the operations and functional benefits of our equipment as we target diverse muscle groups. I outline member costs and benefit options. I aid in helping to find our potential clients the optimal beneficial payment plans that may meet their short and long-term goals. I am always available to entertain and address concerns or complaints related to daily operational management. I also follow up with any pending membership candidates and their concerns with my primary objective to facilitate and certainly make mutually beneficial positive membership confirmation my primary goal!

Marist College

Bachelor of Communication/Marketing, Minor Fashion Merchandising