Matthew Baker

Automotive Operations Executive | Fixed Ops Strategist | Driving Multi-Location Profitability | Regional Operations Director Main Street Automotive – Founder Operational Service Excellence | Baker Consolidated Services

Role
Regional Director of Operations at Main Street Auto
Location
Charlotte, NC, US
LinkedIn followers
500 followers

About Matthew Baker

Executive summary:A 26 Year Automotive Operations Executive driving profitability, performance, and scalable growth across Fixed and Variable operations. Proven leader in multi-rooftop environments with disciplined P&L ownership, KPI governance, forecasting, and data-driven execution.Played a strategic leadership role in guiding dealerships to earn industry recognition including the Walter P. Chrysler Award, Ford President’s Award, Customer First Award for Excellence, RVDA 40 Under 40, Platinum Service Award, and CSI Dealer Award.Academy-trained in Fixed & Variable Operations | AMi (ACE)| OEM CertifiedFord STARS Master Level 3 – Parts & Service Director | Chrysler Fixed Operations Master CertifiedRecognized for transforming Service and Parts into high-performing profit centers while aligning Sales, BDC, and operational teams into one accountable, performance-driven organization. Builder of leadership pipelines. Relentless about process, people development, and sustainable financial results.

Experience

  1. Regional Director of Operations

    Main Street Auto

    Feb 2024 — Present · US

    Regional Operations Director helping to bring back the customer service our communities deserve by connecting with the people who mean the most, and supporting employees with outstanding support to maximize quality customer service satisfaction! My background in running successful multi-roof Fixed Operations departments helps bring the knowledge of high end operations to the roofs and employees I am responsible for ensuring growth and development!

Education

  • Anne Arundel Community College

    Associate's degree, Business Administration and Management, General

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Matthew Baker — Regional Director of Operations at Main Street Auto in Charlotte, NC, US | Unifers