Matthew Andres

Global Customer Account Manager @Plexus Corp.

Overview of Position: • Experienced customer relationship management professional responsible for managing key accounts, including supporting the world\'s largest medical device company and another small account, meeting accounts\' financial and growth goals, training cross-functional teams, managing accounts\' P&L, and improving team cohesiveness. Relationship/Account Management: • Negotiating complex multi-million dollar contracts with multi-national companies. • Working and managing, without authority, global teams in: Mexico Germany Scotland China Malaysia Israel United States • Mentoring startup companies on the contract manufacturing and engineering process. • Leading a global team of six program managers with P&L responsibility for over 75 million. • Cross-functional leadership, including engineering, manufacturing, supply chain, finance, and after-market services. • Responsible for driving strategic account initiatives. Customer Satisfaction Facilitator: • Managing customer satisfaction, including winning new business, providing cost down for current business, creating competitive advantage, and driving strategic change based on customer feedback. • Own VoC for given accounts. • Frequent engagement with high-level management, internally and externally (customer management teams). • Owning site visits, including ensuring customer need alignment and company effectiveness. Business Process Improvement Management: • Data-driven business analysis, including authoring custom scripts and Power BI dashboards. • Leads with effective and empathetic communication to ensure customer and team success.