Matthew Andres
- Role
- Global Customer Account Manager at Plexus Corp.
- Location
- Neenah, WI, US
- LinkedIn followers
- 500 followers
Experience
Global Customer Account Manager
Nov 2021 — Present
Overview of Position: • Experienced customer relationship management professional responsible for managing key accounts, including supporting the world\'s largest medical device company and another small account, meeting accounts\' financial and growth goals, training cross-functional teams, managing accounts\' P&L, and improving team cohesiveness. Relationship/Account Management: • Negotiating complex multi-million dollar contracts with multi-national companies. • Working and managing, without authority, global teams in: Mexico Germany Scotland China Malaysia Israel United States • Mentoring startup companies on the contract manufacturing and engineering process. • Leading a global team of six program managers with P&L responsibility for over 75 million. • Cross-functional leadership, including engineering, manufacturing, supply chain, finance, and after-market services. • Responsible for driving strategic account initiatives. Customer Satisfaction Facilitator: • Managing customer satisfaction, including winning new business, providing cost down for current business, creating competitive advantage, and driving strategic change based on customer feedback. • Own VoC for given accounts. • Frequent engagement with high-level management, internally and externally (customer management teams). • Owning site visits, including ensuring customer need alignment and company effectiveness. Business Process Improvement Management: • Data-driven business analysis, including authoring custom scripts and Power BI dashboards. • Leads with effective and empathetic communication to ensure customer and team success.
Skills
- Microsoft Office
- Javascript
- Dos
- Visual Basic
- Red Hat Linux
- Ubuntu
- Mathematica
- Ugs Nx7.5
- Windows 7
- Perfect
- Rock Climbing
- Eclipse
- Java
- Terminal
- Fedora
- Sql
- Exercise
- Visual Studio
- C
- Linux
- Html
- Timely Execution
- Matlab
- Mountain Biking
- Communication Skills
- Volunteering
- Photo Editing Software
- C++
- Friendly Personality
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.