Matthew Ahillen
Sr. Mgr - Product Development at American Express
- Role
- Sr Mgr - Product Development at American Express
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Matthew Ahillen
Business and technology change leader with over 19 years of experience, focused on improving customer experience and business operations by leading teams to identify, design, plan, and deliver valuable solutions.Specialties: Business to technology liaison, business to business liaison, process and solution development, process documentation, problem solving, data driven decision making, requirements creation and documentation
Experience
Sr Mgr - Product Development
Jun 2022 — Present
Product management support of automation solutions in Global Commercial Services group. Working with business and technology partners to develop time saving intelligent solutions to improve client and colleague experience.
Education
W. P. Carey School of Business – Arizona State University
BS, Economics
1996 — 2000
Skills
- Process Documentation
- Process Improvement
- Customer Experience
- Call Center
- Business Analysis
- Leading Projects
- Cross-Functional Team Leadership
- Six Sigma
- Black Belt
- Risk Management
- Business Process
- Business Requirements
- Business Process Improvement
- Project Management
- Integration
- Leadership
- Banking
- Call Centers
- Software Documentation
- Management
- Enterprise Software
- Project Portfolio Management
- Pmo
- Vendor Management
- Change Management
- Analysis
- Financial Services
- Sdlc
- Relationship Management
- Retail Banking
- Portfolio Management
- Credit Cards
- Business Transformation
- Financial Risk
- Strategy
- Operational Risk Management
- Microsoft Office
- Microsoft Excel
- Agile Methodologies
- Requirements Analysis
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