Matthew Abdulla
Project Manager, Professional Services @Simplified Communications A Bridgepoint Technologies Company
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WORK HISTORY
Project Manager, Professional Services @Simplified Communications A Bridgepoint Technologies Company
FL, US
Responsible for providing project management for implementations of customers onto CCaaS/UCaaS platforms; managing customer expectations and satisfaction; and governing the implementation processes deployed by the vendor implementation team. This position is also responsible for tracking project time, deliverables, status, budget, risks, and mitigations as well as adjusting the vendor implementation processes accordingly to meet customer and organizational goals.
EDUCATION
Otero Jr. College
Course Work, General Studies
Trinidad State Jr. College
Certification, Law Enforcement
SKILLS
ABOUT MATTHEW ABDULLA
Telecom Manager with a distinguished track record in customer service leadership, technical support, and business operations. As a telecommunications network SME and project manager, I bring 20 years of experience in optimizing network performance through comprehensive product lifecycle management, WIP oversight, project management and exceptional customer support.My expertise spans UCaaS, CCaaS, and SaaS solutions, technical account management, billing best practices, and executive escalation processes. Adept at project governance, stakeholder engagement, risk mitigation, and resource planning, ensuring seamless execution of complex initiatives.With over two years of program management experience, I have honed strong skills in project and task management, strategic execution, performance forecasting, and stakeholder communication. Successfully led projects involving unified communication and contact center solutions in a SaaS/UCaaS/CCasS environment, efficiently scheduling rollouts across multiple locations while overcoming project challenges.My consistent achievement of KPIs and operational excellence is driven by leveraging human resource management, enhancing customer experience, and executing process optimization strategies. Dedicated to ensuring business continuity, implementing workflow enhancements, and providing robust sales support to foster long-term customer satisfaction and organizational success.
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