Matthew Hanson

About Matthew Hanson

I\'m a Product Manager who specializes in orchestrating complex initiatives across engineering, compliance, fraud, and business teams to deliver scalable digital banking solutions.At Bank OZK, I\'ve driven the 0-to-1 development of a commercial account opening platform (3 branches → 260 branches, reducing processing time from 72 hours to 2 hours), detected and mitigated fraud attacks preventing $200K-$1M in losses, and optimized workflows saving $120K annually.I start by understanding the user: shadowing operations, gathering feedback, and identifying real pain points. Then I validate solutions through data and pilots, ship iteratively while managing risk, and measure outcomes to drive continuous improvement.My expertise spans payments, fraud prevention, identity verification, and regulatory compliance. I focus on turning complex requirements into products that customers love.

Experience

1. AVP Product Manager

   Bank OZK

   Jan 2025 — Present · Tampa, FL, US

   I lead both digital consumer and in-branch commercial account opening platforms at Bank OZK, supporting over $250M in annual new deposits across 17 markets and serving bankers across 260+ branches.In-Branch Commercial Account Opening Platform: Drove 0-to-1 development of the platform after shadowing branch operations revealed 72-hour average processing times and 56% exception rates. Led discovery with stakeholders and pilot branches to define requirements, iterating based on feedback while balancing speed-to-market with feature completeness. Scaled from 3-branch pilot to 260-branch deployment, reducing average account opening time from 72 hours to 2 hours and exception rate from 56% to 10%. A/B tested two document upload workflow variations across regional markets, measuring exception rates and user feedback over 2 weeks. Selected winning variant that reduced document exceptions by 35%, which was then deployed across all 260 branches. Continued expanding platform capabilities by adding new business entity types and product offerings to serve diverse commercial banking needs.Digital Consumer Account Opening Platform: Detected coordinated fraud attack by monitoring enrollment dashboards (500% spike in applications) and designed dynamic risk controls that prevented $200K-$1M in losses over 3 months while maintaining zero friction for legitimate customers. Optimized fraud verification workflow by analyzing failure patterns and reordering identity checks, reducing unnecessary third-party API calls and lowering fraud prevention costs by $120K annually.

Education

• University of North Carolina Wilmington

  Bachelor of Science - BS, Business Administration with Concentrations in Management Information Systems and Business Analytics