Matthew Hazelip
Vice President of Services @Descartes Systems Group
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WORK HISTORY
Vice President of Services @Descartes Systems Group
EDUCATION
Western Governors University
Bachelor of Business Administration (B.B.A.)
SKILLS
ABOUT MATTHEW HAZELIP
I design enterprise operating systems that convert growth into durable performance.Over 20+ years in B2B SaaS and enterprise technology, I’ve led global organizations through acquisition integration, operating model redesign, and cross-functional alignment across Sales, Finance, HR, RevOps, Product partnership, and Delivery.In one acquisition environment, ARR growth masked structural misalignment. Implementations extended to 24 months, incentives rewarded milestones instead of value realization, pricing was disconnected from effort, and product commitments outpaced delivery capacity. We redesigned the lifecycle operating model end-to-end, realigned incentives, tightened deal qualification, restructured onboarding governance, and refocused support on resolution outcomes.Over 18 months, margin improved from -120% to 65% while maintaining ARR growth.Additional impact includes:• Reducing implementation timelines by 50% while doubling revenue• Increasing global utilization from 40% to 72%• Reducing churn by 10% through KPI-driven lifecycle alignment• Growing partner-influenced revenue 20% through global program architecture• Implementing AI workflows that lowered delivery cost while increasing execution clarityI am most effective in growth-stage or PE-backed SaaS environments where scale, margin discipline, and lifecycle integration must evolve together.
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