Matt Hartley
- Role
- Linux Support Lead at Framework
- Location
- Anacortes, WA, US
- LinkedIn followers
- 500 followers
About Matt Hartley
Dynamic Community Support Professional with years of experience fostering support to…
Experience
Linux Support Lead
Nov 2022 — Present
Leads the Linux support effort across all relevant social surfaces where Framework has a presence. Helps build online documentation around popular Linux distributions, provides Linux technical support, and works with internal Framework teams to ensure a quality experience for Framework Linux customers globally. Assists in the architecture of Framework’s Linux support infrastructure and prepares for scale and global expansion. Engages with Framework’s growing Linux Community across multiple social surfaces providing both development updates and technical support. Builds out detailed guides and knowledge base articles focused on Linux distribution setup, hardware compatibility, and issue troubleshooting. Provides technical support for escalated Tier 3 issues support ticketing system. Identifies, documents, and escalates Linux issues on Framework hardware to internal engineering teams and liaises with external resources to resolve them.
Skills
- Online Video Production
- Mobile Devices
- Newsletters
- Digital Media
- Web Development
- Website Development
- Video
- Podcasting
- Os X
- Online Marketing
- Publications
- Editorial
- Marketing Communications
- Wordpress
- Social Media
- Content Development
- Writing
- Community Outreach
- Cms
- Content Management
- Social Media Marketing
- Editing
- Social Networking
- SEO
- Linux
- Blogging
- Marketing
- Youtube
- Content Strategy
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