Matt Fradgley

WORK HISTORY

EDUCATION

SKILLS

ABOUT MATT FRADGLEY

Is currently working at United Utilities.An innovative Project Manager with considerable experience in Project Management, Application Management and Software Development. Key areas of expertise include developing and managing high performing teams, cost-effective planning and budgetary control and delivering high-value customer service. Creative thinker, excellent communicator and influencer. Prince2 Practitioner qualified. Experienced in managing agile projects.Responsible for leading the CRM Capability area for Vertex, growing a team from 6 to over 25 high performing people in a three year period. Extensive client relationship management experience. Has run offshore teams in North America and India. Annual budget for doing so in the region of £5m. Gained a lot of experience managing relationships with internal and external clients and has project managed numerous CRM implementations. Acquired a deep understanding of the CRM arena and a vast amount of experience in working with clients to look at their business processes and help them to re-engineer through modelling and technology. Passed the Prince2 Practitioners exam and the ITIL foundation exam.Major Responsibilities & Projects Undertaken:• Project managed the implementation of numerous CRM solutions from initial bid phase, requirements workshops, build and configuration, testing, implementation, warranty and support. • An integral piece in a number of CRM bids• Managed delivery for a major public sector programme.• Managed change and support work for multiple clients.• Developed strategic papers for the CRM area.• Business analysis and business process re-engineering• Helped to develop the company strategy with respect to CRM.Specialities: • Prince2 Certified Project Manager• Project estimating • Budget Costings • Business change management• Business transformation• IT service transition• Agile Project Management• IT strategies• Presentations / demonstrations • Influencing Skills