Matteo Piloni
IT Applications Support Analyst @Blake Morgan LLP
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WORK HISTORY
IT Applications Support Analyst @Blake Morgan LLP
Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.* Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.* As required, provide timely communication to users on the status of service requests and incidents.* As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.* Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.* Monitor the availability, performance, and throughput of supported IT applications.* Maintain IT application support technical documentation.* Understand and comply with the IT organisation requirements, processes, procedures, and policies.* As necessary, act a support resource for development and test on application upgrades and enhancements.
EDUCATION
Stackskills.com
2020 Project & Quality Management Certification Bundle, Project Management
University of milan
System and Informatics Network Security
UK NARIC
informatics and electronics Qualification, It and electronics
Itis Galileo Galiei Crema
IT and Electronics
SKILLS
ABOUT MATTEO PILONI
Database Administration | System/Application Support | SQL Server Migration I am a…
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