Matteo Tronci
Commercial Customer Care Sky Italia @Sky Italia
Cagliari, IT
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2017 — Present
Commercial Customer Care Sky Italia @Sky Italia
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Upselling, Customer Care, incremento Delta Arpu, Customer Satisfaction e Net Promoter Score, Valorizzazione nuove tecnologie e Fidelizzazione.
EDUCATION
1995 — 2000
Istituto Tecnico per Geometri
Diploma, Geometra
2000 — 2000
Istituto Superiore di Archivistica
Archivista, Scuola Professionale
N/A
Corso di PNL
Corso di Programmazione Neuro Linguistica, Prof. Claudio Belotti.
N/A
Scuola di Palo Alto
Corso di Comunicazione e Gestione delle Obiezioni
SKILLS
Commercial ManagementTelecomunicazioniBusiness StrategyGenesysProblem SolvingBusiness PlanningTelecommunicationsStrategia D'impresaSales OperationsCustomer RetentionCustomer ServiceCommercialsVenditeCustomer OrientationCall CenterNet Promoter ScoreNpsMarketing StrategyStrategia Di MarketingLavoro Di SquadraCustomer SupportCrmBusiness PlanSalesforce.comSoddisfazione Del ClienteIvrMarketing CommunicationMicrosoft WordTeam LeadershipUpsellingSellingCustomer SatisfactionConfiguration ManagementBusiness IntelligenceLancio Del ProdottoGestione TeamConsultingTeamworkFidelityAssistenza Clienti
ABOUT MATTEO TRONCI
Commercial Customer Care Sky Italia
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