Matt Emma

Product Adoption & Onboarding Manager at Helpshift

Role: Product Adoption & Services Group Manager at Helpshift
Location: Seattle, WA, US
LinkedIn followers: 500 followers

About Matt Emma

Virtual Device Development Demonstrated excellence in the field of complex virtual device development. Incredibly passionate about virtualization. More than 5 years of experience developing virtual devices for well-known employers such as Microsoft and CenturyLink.• Project Management Proven track record of managing key milestones (ideation, concept, testing, deployment, and review) for mission-critical projects for more than 5 years.• Agile Methodologies, Scrum Methodologies Demonstrated excellence in utilizing and deployment best-in-class technical problem solving methodologies for solving complex challenges and developing robust protocols. • Cloud Computing Best Practices: Excellence in solving real-world, cloud-based challenges for CenturyLink and Microsoft applications and customers.

Experience

Product Adoption & Services Group Manager
Helpshift
Jan 2024 — Present
Led the strategic roadmap and modernization of Helpshift\'s cloud infrastructure, delivering scalable and reliable solutions to support expanding enterprise clients. • Expanded the globally dispersed team from 3 members in 2022 to 18 members by 2023, covering California, Washington, New Jersey, Montreal, Poland, Indonesia, and India. • Implemented a 50% reduction in client onboarding time through automation and process optimization. • Contributing to multi-million dollar deals with brands like Supercell, Niantic, and Scopely. • Introduced Agile methodologies and a matrix management structure to empower cross-functional teams, improving efficiency and enabling incremental delivery on critical projects.

Education

Drexel University
Bachelor of Applied Science (B.A.Sc.), Information Systems
2004 — 2009
Drexel University
BS, Information Systems
2004 — 2009

Skills

Microsoft Sql Server
Sdlc
Windows Media Server
Windows Media
Enterprise Architecture
Html
Cloud Computing
Vb.net
Networking
Adaptive Streaming
Ipv4
Php
Network Architecture
Software Development Life Cycle (Sdlc)
Business Intelligence
Software Development
Python
Operating Systems
Data Center
Ip Multicast
Sql
Visio
Linux
Asp.net
Multicast
Hd Video
C++
P2p
Live Video Streaming
Streaming Media
Visual Studio
Ipv6
Video Conferencing
Active Directory
Web Caching
Software
Iis
Java
Programming
Distributed Caching

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