Matt Elliker
Service Management Team Lead @Centrica
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WORK HISTORY
Service Management Team Lead @Centrica
To ensure the highest levels of Service Availability by identifying & implementing improvements and managing CSI’s through to conclusion. Working closely & holding weekly operational reviews with Incident, Problem & Change Mgt to reduce the number of priority incidents achieved through effective working relationships with 3rd party suppliers. Develop and maintain good working relationships with key Business stakeholders. Coordinating Service Continuity tests to ensure all DR solutions meet the business requirements. Working closely with Finance & Environments teams to ensure accurate billing from our partners & responsible for parallel run cost estimates during data centre migration following change in key supplier. Overseeing the identification & decommissioning of all identified redundant kit. Delivery of month end service reporting for review by senior IS & Business stakeholders.
EDUCATION
Spelthorne College
BTEC, Business & Finance
SKILLS
ABOUT MATT ELLIKER
Service Analyst Team Lead at Centrica
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