Matthew Egan
SVP - Director of Mortgage Operations
- Role
- SVP - Director of Mortgage Operations at M&T Bank
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Matthew Egan
Financial services operations executive with 20+ years of experience managing the capacity, staffing strategy and profitability of large mortgage and home equity processing and call center operations. Experienced with sponsoring technology and process improvement initiatives that drive improved KPIs and customer experience within the business. Committed to fostering an atmosphere of outstanding customer service, exceptional results, strong employee morale, and continuous improvement. Focused on building strong relationships with partners to achieve shared goals that support the business objectives.Major strengths include excellent communication and collaborative skills, respect for compliance in a regulated environment and P&L management of ~$50MM operating budget. Strong track record of leading operational transformations while empowering leaders and employees with the tools and data needed to manage their teams effectively to support the financial goals of the company.
Experience
SVP - Director of Mortgage Operations
Feb 2024 — Present
Skills
- Loan Origination
- Mortgage Lending
- Refinance
- Teamwork
- Banking
- Risk Management
- Residential Mortgages
- Performance Management
- Credit
- Management
- Mortgage Banking
- Underwriting
- Leadership
- Training
- Microsoft Excel
- Call Center
- Process Improvement
- Fha
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